All of our products are custom and made to order. Our apologies, but given the custom, individually handcrafted nature of our products we do not offer returns, or refunds, and all sales are final. We do offer replacement maps/frames in the event that your order is damaged during shipping.

With that said, we do have a 100% satisfaction guarantee so if there are any issues with your order, please reach out to us and we'll do everything we can to make it right. As fellow skiers and snowboarders, we are DEEPLY committed to ensuring you are happy with your custom map.

CANCELLATION POLICY.

Due to the custom nature of our products, we offer a limited, 24 hour cancellation policy. This means you have 24 hours from the time of your order to cancel your order for a full refund.

• Contact us at sales@torchedpeaks.com within 24 hours of placing your order to receive a full refund.
• If you cancel your order beyond the initial 24 hour period, a 25% cancellation fee will be applied to your order to cover the cost of art preparation, time, and materials to craft your custom map.
• If you return your order without receiving prior Return Authorization, a 25% restocking fee will be applied to your order.

DAMAGED ITEMS / SHIPPING ISSUES.

On rare occasions, an order may be damaged during transit. If your order arrives damaged, our team will promptly work with you to issue a replacement or repair for your item.

• Please promptly inspect your order immediately upon receiving.
• If your item(s) were damaged during transit, please Contact us within 48 hours.
• Please include images of the damaged item(s) as well as photos of the packaging and shipping label.
• Our team will inspect the damage and contact you regarding next steps to repair or replace the item(s).
• All items damaged during transit are eligible for either an expedited repair or an expedited replacement. Due to the custom, made-to-order nature of our products, items damaged during transit are not eligible for a refund.

WHOLESALE ACCOUNT REFUND POLICY.

• All wholesale account orders are non-returnable and non-refundable.
• Wholesale account orders are eligible for item repair and/or replacement in the event that items are damaged in transit.