We have a 14-day return policy, which means you have 14 days (from the first day of receiving your item) to request a return.

ELIGIBILITY.

• Contact us within 14 days of receiving the order.
• To be eligible for a return, your item must be in the same condition that you received it.

RETURN PROCESS.

• To start a return, you can contact us at sales@torchedpeaks.com
• If your order is eligible for a return, we’ll send you instructions on how and where to send your package.
• Items sent back to us without first receiving a Return Authorization will not be accepted.
• Once we receive and inspect your return, we will promptly let you know the status of your refund within three (3) business days. If approved, you’ll automatically be refunded on your original payment method within three (3) business days.
• A 15% return and restocking fee will be assessed to all returns.
  
  If you have any questions, please feel free to reach out to us. We are here to help: sales@torchedpeaks.com

Damages / Shipping Issues

• Please promptly inspect your order upon receiving.
• Contact us immediately if the item is damaged, defective or if you received the wrong item.
• If your item was damaged in transit, please include images of the damaged item as well as photos of the packaging and shipping label.
• The sooner you contact us, the sooner we can make it right.

Exceptions / Non-returnable items

• All custom/personalized items are non-refundable.
• All Gift Cards and items on sale are not eligible for returns or exchanges.
• You may email us to inquire about exceptions to this policy. 
  

Exchanges

• The fastest way to process an exchange is to follow the return the item you have following the process noted above.
• Once the return is accepted, you can make a separate purchase for the new item.